Is your customer support based on a physical model—working in a library or office setting—so that you can be close to clients or co-workers? Librarians and other information professionals have successfully separated themselves from research materials, moving needed resources to online access models and digital repositories, and capitalizing on the wealth of information available through the internet. Why not separate them from clients as well? Our presenter will share her experiences as a “virtual” research librarian for ten years. She will discuss strategies for communicating with both clients and co-workers, and continuing to be a part of the team in spite of the location and time differences.