This course links knowledge management (KM) theory to knowledge services (KS), the management methodology that brings together information management, KM, and strategic learning. Throughout the larger organization, the goal of knowledge services--characterized as the practical side of KM--is to strengthen research and enterprise-wide knowledge asset management, thus enabling contextual decision making and accelerated innovation. Participants learn techniques for implementing knowledge services--that is, for "putting KM to work"--and, in so doing, learn to support the organization as a knowledge culture. Topics include KM/KS history and an exploration of the KM/KS framework (people, process and technology). Participants will develop an action plan to take back to their organization.Program Take-Aways
- Participants will be able to describe knowledge services and their role in effective strategy development and implementation.
- Participants will be able to apply and demonstrate the role of KM and knowledge services to management and knowledge workers.
- Participants will understand the value of linking organizational KM efforts with strategic learning.