Organizational effectiveness begins with an enterprise-wide knowledge culture, incorporating a knowledge strategy that matches the company’s business strategy. The development and implementation of corporate knowledge strategy is the responsibility of the knowledge services director or other recognized knowledge professionals. This course provides guidelines for developing the vision, mission, and values statements for aligning knowledge management (KM) and knowledge services with organizational priorities. In the course, participants learn to identify critical steps–including change management and change implementation–for launching or enhancing service delivery for the benefit of the larger organization. Topics covered include knowledge strategy basics, organizational structure and the environment for KM/knowledge services, visioning vs. planning, determining strategic direction, change management/change implementation, and infrastructure and planning for future needs.Program Take-Aways
- Participants will be able to establish terms of reference for developing enterprise-wide knowledge strategy.
- Participants will recognize the role and value of surveying the service sphere and understand the impact of financial information on planning.
- Participants will be prepared to relate the life cycle of the strategic plan to the specialized library function in the organization.